Innovation has been abound in K-12 schools. From Chromebooks to the flipped classroom, there’s no shortage of big ideas designed to jump start academic success. If you’ve attended or are set to attend one (or more) of the many education technology events across the country, the exhibit hall will no doubt offer up a crowded buffet of tools for teachers and students to plug into the connected classroom.
When it comes to teaching and learning, there’s always room for innovation—whether it’s a new app that helps educators collaborate, or robots that teach students to code. But our classrooms aren’t the only places where technology is fueling change in schools. Another, arguably as significant, transformation is taking place outside the classroom—in the daily conversations educators are having with parents, staff, and community members. Call it the evolution of community engagement.
Parents Expect Quick, Personal Responses
In school districts across the country we hear a familiar refrain all the time: parents and community members want a larger say in public education. Schools have long done a tremendous job of getting their message out. We have been good at broadcasting. Where our communication often falls short is on the other side of the conversation: listening and responding to community questions, suggestions and concerns.
This shouldn’t be surprising, since customer care isn’t an area where school leaders receive much formal training. As educators, our focus is often directed inward, at our students, our pedagogy, and the tools we use for learning. The lion’s share of technology dollars are funneled toward classroom applications, which seems logical—albeit probably a little shortsighted. Nearly 51 million students attend U.S. elementary and secondary schools where their families live in a world where exceptional customer service is desired as the norm. Companies like Amazon can deliver them a pair of running shoes in 48 hours, so they are conditioned to expect their child’s school to respond in a similarly timely fashion when they pose serious questions about the district’s new transportation plan, or how a recent change in school programs will impact their family.
The omnipresence of technology in our daily lives has created new expectations for school districts. Yes, many parents want their students to be connected to the latest innovations for teaching and learning. But that is only half the battle. Parents also want their schools to be connected to their communities—and to be personally connected to them.
Failure to address these concerns can lead to real consequences, especially when families choose to enroll their students in alternative forms of education such as charter schools—taking with them precious state and federal dollars. Experience has taught us that an overwhelming number of parents who choose to enroll their children in charter schools often do so not just because of the quality of education at their local public school, but as a result of a poor experience.
Creating a Connected Community
Districts around the country are taking a variety of approaches to community engagement. In Colorado, for example, District 51 and Archuleta #50 JT school district used the Community Collaboration for School Innovation toolkit developed by The Colorado Department of Education, The Colorado Education Initiative, and The Learning Accelerator. In North Carolina, Guilford County engaged and informed parents through workshops, videos, and free online tutoring to help kids with homework. The videos, from Connect with Kids, covered topics such as how to make sure parents aren’t over-scheduling their children, how to talk to their children about risky behaviors, and how to recognize when a child is being bullied. All of those outreach efforts were coordinated by the Guilford Parent Academy, and aligned with the goals of the Smart Parents project: helping to ensure that parents are involved, informed, intentional, and inspirational.
In Richmond Public Schools were I previously served as superintendent, our efforts to create more connected communities took many forms. We engaged parents and teachers in regularly scheduled surveys designed to help us better understand their needs and desires. We also added features to our website and implemented a variety of upgrades to the site in order to make resources, information and community engagement more accessible and responsive. We partnered with technology and communications provider K12 Insight to launch Let’s Talk to improve customer service in our school district and create stronger relationships with parents, teachers, students and community members. When the cloud-based solution was fully integrated with our website, every member of our school community was able to log on to our homepage or use their own mobile device to submit questions, make suggestions, share concerns and provide feedback about our district to key staff.
Schools and districts across the country should desire to outfit classrooms with the most effective resources, whether it’s mobile devices for students or new apps and tools for our teachers in a safe and nurturing environment. They deserve our very best. But we simply can’t stop there. The quality and reputation of our schools is affected as much by what we do in our communities as by what we do in our classrooms. New communication solutions might not command the same headlines as a new 1:1 Chromebook roll out, but that doesn’t make it any less valuable. Think about that as you browse the tools in your next education publication or at your next EdTech event. Schools must master the art of community engagement to create stronger relationships with parents, teachers, students and community members.